Ghumo G acts as a facilitator and merely provides an online platform to the Client to select and book a particular Hotel in this context includes all categories of accommodations such as hotels, home stay, bed and breakfast stay, Villas, Resorts any other alternate accommodations.
All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to Ghumo G. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the Client and hotel. Ghumo G will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
The hotel booking voucher which Ghumo G issues to a Client is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can Ghumo G be held liable for failure on part of a hotel to accommodate the Client with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel.
In “Confirm Booking” model, the total booking amount is paid by the Client at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by Ghumo G.
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a Client has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made. Ghumo G is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.
Ghumog.com ensures that every transaction you conduct online is in a safe and secure environment. The process of encryption takes your credit card information and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Your credit card details may be shared with our service providers or vendors to the extent deemed to be necessary. If you have any additional queries or concerns please email email@example.com us and we will reply within 24 hours.
Refunds will be processed as per the Hotel Owner rules and cancellation policy. Such refunds shall be subject to Ghumo G receiving the same from the Hotel.
The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Ghumo G service fee.
The refund will be credited to the same account from which the payment was made.